Terms & Conditions
Welcome to GLETR Marketplace. Please read our terms carefully before using our platform.
Welcome to www.gletr.com (hereinafter referred to as "the Website," "we," "us," or "our"). This website is an online marketplace owned and operated by GLETR Marketplace Pvt. Ltd., with its registered office at Innov8 Solitaire Corporate Park, 7th Floor, S-11, Unit No. 1171, 1172, SOLITAIRE CORPORATE PARK, ANDHERI (E) Mumbai.
Important Notice
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder. By accessing, browsing, or using this website, you agree to be bound by these Terms and Conditions.
store 1. The Marketplace Platform
www.gletr.in provides an online platform that connects buyers with independent third-party jewellers ("Sellers") to facilitate the purchase of jewellery. We are an intermediary and facilitator - the contract for sale is strictly bipartite between the Seller and buyer.
- Detailed seller information provided on product pages
- Fallback liability protection under Consumer Protection Rules 2020
- Secure marketplace with verified sellers only
person_check 2. User Eligibility
Use of the Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Act, including minors (under 18), are not eligible to use the Website.
verified 3. Product Information & Certification
We mandate our Sellers to provide accurate and complete information for all listings with strict quality standards.
workspace_premium BIS Hallmarking
All gold and silver jewellery must be hallmarked by BIS certified centers with HUID verification.
diamond Diamond Certification
All diamonds accompanied by certificates from recognized gemological laboratories.
payments 4. Ordering, Payment & Pricing
All prices are in Indian Rupees (INR) inclusive of GST. Delivery charges displayed separately at checkout.
account_balance High-Value Transactions & KYC
For transactions exceeding ₹2,00,000, valid KYC documents are required as per PMLA, 2002 compliance.
local_shipping 5. Shipping & Delivery Policy
We facilitate shipping through our logistics partners to serviceable pin codes across India. Estimated delivery times are mentioned on order summary pages.
- Safe delivery responsibility lies with Seller & logistics partner
- Inspect packages for damage before accepting delivery
- Tracking information provided for all shipments
assignment_return 6. Cancellation, Return & Refund Policy
We offer a comprehensive and customer-friendly return policy for your peace of mind.
7-Day Returns
For damaged or incorrect items
Easy Process
Contact support to initiate
Quick Refunds
Within 7-10 working days
gavel 7. User Conduct & Responsibilities
You agree not to use the website for any unlawful purpose. Users must:
- Respect intellectual property rights of all parties
- Maintain respectful communication with sellers and support
- Provide accurate information during registration and transactions
balance 8. Legal Compliance & Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
contact_mail Grievance Officer Contact
Email:info@gletr.com
Response Time: 48 hours acknowledgment
Agreement to Terms
By using GLETR Marketplace, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our platform.
update Last updated: December 1, 2025