Privacy policy

 

Effective Date: [25th September 2026]
Last Updated: [25th September 2026]

This Privacy Policy explains how Gletrjewels Fashion Private Limited, operating under the brand name Gletr, collects, uses, stores and protects information when you visit or purchase from www.gletr.com or otherwise interact with us.

We respect your privacy and are committed to handling your personal data responsibly and transparently.

1. Information We Collect

Depending on how you interact with Gletr, we may collect:

Information you provide to us

This may include:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Account/login information
  • Date of birth, where voluntarily provided
  • Jewellery preferences and information you provide while communicating with us
  • Information provided when contacting customer support
  • Information provided for returns, refunds, exchanges or warranty claims

Transaction information

When you purchase from Gletr, we may collect or receive information relating to:

  • Products purchased
  • Order value
  • Order number
  • Payment status
  • Transaction reference
  • Shipping and delivery information
  • Refund information

Payment card, banking or other sensitive payment credentials are generally processed by our authorized payment service providers. Gletr does not intend to store complete card details on its own systems unless specifically required and lawfully permitted.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Approximate location derived from technical information
  • Referring website
  • Website interaction data
  • Cookies and similar technologies

2. How We Use Your Information

We may use your personal data to:

  • Process and deliver your orders
  • Complete payments and refunds
  • Create and manage your customer account
  • Communicate with you regarding your orders
  • Provide customer service and support
  • Process returns, exchanges and warranty claims
  • Send transactional notifications
  • Improve our website, products and customer experience
  • Prevent fraud, misuse and unauthorized transactions
  • Maintain business, accounting and tax records
  • Comply with applicable legal and regulatory requirements
  • Send marketing communications where permitted and where you have provided the necessary consent or where otherwise legally permitted

3. Marketing Communications

With your consent, Gletr may send information regarding:

  • New collections
  • Product launches
  • Offers and promotions
  • Jewellery recommendations
  • Events
  • Other brand communications

You may unsubscribe from marketing emails or other promotional communications by using the unsubscribe option included in the communication or by contacting us.

Transactional and service-related communications, such as order confirmations and delivery updates, may continue even if you opt out of marketing communications.

4. Cookies

Gletr may use cookies and similar technologies to:

  • Keep the website functioning correctly
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Measure marketing effectiveness
  • Personalize certain experiences

You may control or disable cookies through your browser settings. Some website functions may not work properly when certain cookies are disabled.

5. Sharing of Information

We may share information with trusted service providers where necessary to operate Gletr, including:

  • Payment processors
  • Shipping and logistics providers
  • Technology and hosting providers
  • Website analytics providers
  • Customer communication providers
  • Marketing and advertising service providers
  • Fraud prevention and security providers
  • Professional advisers, auditors and legal service providers
  • Government authorities or regulators where legally required

We do not sell your personal information as a standalone commercial product.

Service providers may process information on our behalf subject to applicable contractual, security and legal requirements.

6. Data Security

We use reasonable technical and organizational safeguards intended to protect personal data against unauthorized access, alteration, disclosure, misuse or destruction.

These measures may include access controls, secure systems, encryption or other appropriate security technologies.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions
  • Provide customer support
  • Maintain business and financial records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal, tax and regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable law.

8. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

  • Obtain information about processing of your personal data
  • Request correction of inaccurate information
  • Request deletion where legally permitted
  • Withdraw consent where processing is based on consent
  • Raise a grievance regarding processing of your personal data
  • Exercise other rights available under applicable data protection law

India's Digital Personal Data Protection Rules, 2025 prescribe, among other things, transparent notice, specified purposes and mechanisms for withdrawal of consent and exercising applicable rights. The Rules have a phased commencement timeline. MeitY

Requests may be sent to:

Privacy / Data Contact: Data Protection Officer
Email: info@gletr.com
Address: S 11, Unit No 1171, Solitaire Corporate Park,
Andheri Ghatkopar Road, Andheri East,
Mumbai – 400 093, Maharashtra

We may need to verify your identity before processing certain requests.

9. Third-Party Links

Our website may contain links to third-party websites or services.

Gletr is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing information to them.

10. Children's Privacy

Gletr's website and products are intended for general consumers and are not knowingly directed toward children.

We do not knowingly request personal information from children where such collection is prohibited by applicable law.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or data-processing practices.

The updated policy will be published on this page with the revised "Last Updated" date.

12. Contact Us

For questions, requests or complaints relating to this Privacy Policy:

Gletr
Email: info@gletr.com
Phone: +91 8080784036
Address: S 11, Unit No 1171, Solitaire Corporate Park,
Andheri Ghatkopar Road, Andheri East,
Mumbai – 400 093, Maharashtra