Terms of service

 

Effective Date: [25th September 2026]

Welcome to Gletr.

These Terms & Conditions govern your access to and use of www.gletr.com and your purchase of products from Gletr.

By accessing our website or placing an order, you agree to these Terms.

1. About Gletr

Gletr is a fine jewellery brand operated by:

Legal Name: Gletrjewels Fashion Private Limited
Brand: Gletr
Registered Address: S 11, Unit No 1171, Solitaire Corporate Park,
Andheri Ghatkopar Road, Andheri East,
Mumbai – 400 093, Maharashtra
GSTIN: 27AAMCG3790Q1ZO
Email: [support@gletr.in]
Phone: [+91 8080784036]

Gletr currently offers fine jewellery beginning with 925 sterling silver jewellery.

2. Eligibility

You must be legally capable of entering into a binding contract under applicable law to purchase products from Gletr.

If you are purchasing on behalf of another person or organisation, you confirm that you are authorized to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate.

However:

  • Colours may appear differently depending on your screen.
  • Minor variations may occur due to manufacturing and finishing.
  • Product dimensions and weights may have reasonable manufacturing tolerances.
  • Actual appearance may differ slightly from photographs due to lighting and photography.

The product page and accompanying invoice will contain the applicable product specifications.

4. 925 Sterling Silver

Products described as 925 sterling silver are represented according to the applicable product specifications.

925 refers to silver fineness.

Where a product is BIS hallmarked, relevant hallmarking information will be disclosed in accordance with applicable requirements.

BIS identifies 925 as a permitted silver fineness for silver jewellery under the applicable Indian standard. BIS India

5. Jewellery Plating and Finishes

Where applicable, products may feature finishes such as:

  • Rhodium plating
  • Gold plating
  • Other surface finishes

Such finishes are surface treatments and may naturally change over time depending on usage, exposure to moisture, chemicals, perfumes, cosmetics and other environmental factors.

The applicable product page will specify the relevant material and finish.

6. Prices

All product prices will be displayed in Indian Rupees (INR).

Unless otherwise stated, applicable taxes will be displayed separately or included in accordance with applicable law.

The final amount payable will be shown before you complete your order.

7. Offers and Discounts

Promotional offers may have specific:

  • Validity periods
  • Product exclusions
  • Minimum order requirements
  • Usage limits
  • Redemption conditions

Only one or more promotional offers may be combined where expressly permitted by Gletr.

Gletr reserves the right to correct obvious typographical or pricing errors and, where necessary, cancel affected orders and provide an appropriate refund.

8. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order is placed, Gletr may cancel the affected order or product and issue an applicable refund.

9. Placing an Order

When you place an order:

  1. You select the product.
  2. You provide the required information.
  3. You complete payment or select an available payment method.
  4. Gletr confirms receipt of the order.

An order confirmation does not necessarily mean that the order has been finally accepted for fulfilment where availability, verification or payment issues remain.

10. Order Cancellation

You may request cancellation before dispatch.

Once an order has been dispatched, cancellation may not be available and the applicable return policy will apply.

Gletr may cancel an order where:

  • Product availability changes
  • There is a clear pricing or listing error
  • Payment cannot be verified
  • Fraud or misuse is reasonably suspected
  • The delivery address cannot be serviced
  • Required information is incomplete
  • The order is affected by circumstances beyond reasonable control

Where Gletr cancels a paid order, an applicable refund will be processed.

11. Payments

Payments may be processed using third-party payment service providers.

By initiating a transaction, you agree to the terms applicable to the selected payment method.

Gletr does not guarantee the uninterrupted availability of any particular payment method.

12. Delivery

Delivery is governed by the Gletr Shipping Policy.

Estimated delivery periods are indicative unless a specific delivery commitment is expressly stated.

13. Returns and Refunds

Returns, refunds, exchanges and cancellations are governed by the Gletr Refund, Return & Exchange Policy.

Nothing in these Terms removes any consumer right that cannot lawfully be excluded.

14. Customer Accounts

Where accounts are offered, you are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.

You should inform Gletr promptly if you believe your account has been accessed without authorization.

15. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access to the website or its systems
  • Interfere with website functionality
  • Introduce malicious code
  • Scrape or copy website content for unauthorized commercial purposes
  • Misuse promotional codes
  • Submit fraudulent orders
  • Impersonate another person
  • Submit false or misleading information

16. Intellectual Property

All content available on the Gletr website, including:

  • Brand name
  • Logos
  • Product photographs
  • Designs
  • Graphics
  • Text
  • Videos
  • Website layout
  • Icons
  • Original creative material

is owned by or licensed to Gletr and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify or commercially exploit such content without prior written permission.

17. Jewellery Care

Jewellery should be handled and maintained according to the care instructions provided by Gletr.

To preserve the appearance of sterling silver and plated finishes, customers should generally avoid unnecessary exposure to:

  • Perfumes
  • Cosmetics
  • Chlorine
  • Household chemicals
  • Harsh cleaning agents
  • Excessive moisture
  • Sea water
  • Swimming pools

Natural tarnishing or changes caused by normal wear and exposure are not automatically considered manufacturing defects.

18. Reviews and Customer Content

Where you submit reviews, photographs, comments or other content to Gletr, you represent that you have the right to submit that content.

You grant Gletr a non-exclusive right to use such content for legitimate business, marketing and website purposes, subject to applicable law and our Privacy Policy.

Gletr may remove content that is unlawful, abusive, fraudulent, misleading or otherwise inappropriate.

19. Third-Party Services

The website may use third-party services for:

  • Payments
  • Shipping
  • Analytics
  • Marketing
  • Website hosting
  • Customer communications

Use of these services may be subject to the third party's own terms and policies.

20. Website Availability

We aim to keep the website available and functional but do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, technical problems, upgrades or circumstances outside our reasonable control.

21. Limitation of Liability

To the extent permitted by applicable law, Gletr will not be responsible for indirect, incidental or consequential losses arising solely from the use of the website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including statutory consumer rights.

22. Fraud and Abuse

Gletr reserves the right to investigate transactions that appear fraudulent, abusive or unlawful.

This may include unusual payment patterns, repeated disputed transactions, misuse of discounts or attempts to manipulate returns.

Where necessary, orders may be cancelled subject to applicable law.

23. Privacy

Your use of the website is also governed by our Privacy Policy.

24. Changes to these Terms

Gletr may update these Terms from time to time.

The updated version will be published on the website with the relevant effective date.

Changes will not retrospectively affect rights or obligations that have already accrued, except where required by applicable law.

25. Governing Law

These Terms shall be governed by the laws of India.

Subject to applicable consumer protection laws and jurisdictional requirements, disputes shall be subject to the jurisdiction of the courts at [Mumbai, Maharashtra / applicable jurisdiction].

Nothing in this clause is intended to prevent a consumer from exercising a statutory right before a competent consumer forum or authority.

26. Consumer Grievance Redressal

For consumer complaints or grievances, please contact:


Designation: Grievance Officer
Email: info@gletr.com
Phone: [+91 8080784036]
Address: S 11, Unit No 1171, Solitaire Corporate Park,
Andheri Ghatkopar Road, Andheri East,
Mumbai – 400 093, Maharashtra

We will acknowledge consumer complaints within the applicable prescribed period and endeavour to resolve them in accordance with applicable law. The Consumer Protection (E-Commerce) Rules, 2020 provide for acknowledgement of consumer complaints within 48 hours and redressal within one month. Lexology

27. Contact Us

For general assistance:

Gletr
Email: [info@gletr.in]
Phone: [+91 8080784036]
WhatsApp: [+91 8080784036]
Registered Office: S 11, Unit No 1171, Solitaire Corporate Park,
Andheri Ghatkopar Road, Andheri East,
Mumbai – 400 093, Maharashtra