Shipping policy

 

Effective Date: [25th September 2026]

We want your Gletr jewellery to reach you safely, securely and on time.

1. Where We Ship

Gletr currently ships to addresses within India.

International shipping may be introduced in the future and will be governed by the international shipping terms applicable at that time.

2. Order Processing

Orders are normally processed within 2–4 business days after successful payment confirmation.

Orders containing customised, personalised or made-to-order jewellery may require additional processing time. The estimated production time will be displayed on the applicable product page or communicated separately.

Business days generally exclude Sundays and public holidays.

3. Delivery Timeline

Indicative delivery timelines within India are:

Metro cities: approximately 5–7 business days
Other locations: approximately 7–9 business days
Remote / difficult-to-service locations: approximately 9–12 business days

These timelines are estimates and may be affected by factors outside Gletr's reasonable control, including:

  • Weather
  • Natural disasters
  • Logistics disruptions
  • Strikes
  • Government restrictions
  • Festivals and peak shopping periods
  • Address-related issues
  • Security checks
  • Other force majeure events

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

5. Shipment Tracking

Once your order has been dispatched, we will provide tracking information through the contact details provided at checkout.

Tracking information may take some time to become active after dispatch.

6. Secure Delivery

Because jewellery can be a high-value product, certain orders may require:

  • OTP verification
  • Signature confirmation
  • Delivery to the address provided during checkout
  • Additional verification before handover

A shipment may not be handed over to an unrelated person where the delivery provider requires customer verification.

7. Delivery Attempts

Our logistics partner may make multiple delivery attempts.

Please ensure that:

  • Your address is complete and accurate
  • Your mobile number is reachable
  • Someone is available to receive the shipment when required

Repeated failed delivery attempts or incorrect address information may result in additional delays.

8. Package Damage

If the outer packaging appears severely damaged or tampered with at delivery, please:

  1. Photograph the package before opening it.
  2. Record the condition of the package.
  3. Contact Gletr as soon as reasonably possible.

Please also retain the packaging until the issue has been resolved.

9. Lost or Delayed Shipments

If tracking indicates that a shipment is delayed, misplaced or potentially lost, Gletr will coordinate with the logistics provider to investigate the shipment.

Customers should not place a new order solely because of a delivery delay without first contacting customer support.

10. Failed Delivery / Incorrect Address

Gletr is not responsible for delays caused solely by:

  • Incorrect or incomplete address details
  • Incorrect postal code
  • Incorrect phone number
  • Customer unavailability
  • Refusal to accept delivery

Where feasible, we may help arrange re-delivery.

11. Delivery Confirmation

Tracking records supplied by the logistics provider may be used as evidence of delivery.

Where delivery confirmation is disputed, Gletr may investigate the matter with the delivery partner.

12. Contact

Shipping Support: support@gletr.in
Phone/WhatsApp: [+91 8080784036]