Gletr Logo
login Login store Sell
💰

Refund Policy

Transparent and fair refund process for your jewelry purchases. Your satisfaction is our priority.

currency_exchange Easy Returns & Refunds

Welcome to GLETR Marketplace! We are an online marketplace connecting you with talented, independent jewellery sellers ("Sellers"). Our goal is to provide a transparent, secure, and satisfying shopping experience.

This policy outlines the procedures for returns and refunds. As a marketplace platform, we do not hold inventory or ship products ourselves. Returns are processed in coordination with the Seller you purchased from. This policy is designed to be fair to both our valued customers and our trusted Sellers.

Important Notice

Recording Unboxing Video: We strongly recommend recording a complete and uncut unboxing video of your package upon receipt. This may be required to process claims for damaged or missing goods.

check_circle 1. Return Eligibility

A return or refund request will be considered eligible if it meets one or more of the following criteria:

  • The item was delivered in a physically damaged condition
  • The item is fundamentally different from its description, specifications, or images
  • The wrong item was delivered
  • The item has a manufacturing defect that was not apparent at the time of delivery

block 2. Items Not Eligible for Return

Due to the nature of jewellery and for hygiene reasons, the following items are generally not eligible for return or refund:

warning Non-Returnable Items

  • Custom-made, personalised, or engraved jewellery
  • Earrings, nose pins, and other body-piercing jewellery (hygiene reasons)
  • Items returned without original packaging, tags, certificates, and accessories
  • Items showing signs of wear, alteration, resizing, or buyer-caused damage
  • Return requests initiated after specified timeline

Returns for "change of mind" are subject to the individual Seller's discretion. Please check the Seller's specific return policy on the product page, if available.

repeat 3. Step-by-Step Return & Refund Process

1 Step 1: Initiate Return Request

You must initiate a return request within the timelines specified in Section 5.

  • • Go to 'My Orders' section of your account
  • • Select the order and click "Request Return"
  • • Fill out return form stating the reason
  • • Upload clear photos/video showing the defect/issue
  • • Unboxing video is mandatory for damaged goods claims

2 Step 2: Request Review

Our support team will review your request within 2 business days and coordinate with the Seller.

We may contact you for additional information during the review process.

4 Step 4: Scheduled Pickup by Our Partner

We will arrange for a return pickup from your address through our service partner within 2-4 business days.

Pickup Schedule
  • • You will be notified via email and SMS
  • • Please ensure availability during pickup window
  • • Three pickup attempts will be made
  • • Failed pickup after 3 attempts = cancelled request

5 Step 5: Inspection by Seller

Once the returned item reaches the Seller, they will inspect it within 3-4 business days.

Quality Check: Refund approved only if item passes inspection and is in original, unused condition.

6 Step 6: Refund Processing

Once the return is approved by the Seller, we will process your refund.

Refund Timeline
  • • Refund credited to original payment method
  • • Processing time: 5-7 business days
  • • Email confirmation sent upon completion

schedule 4. Important Timelines

Report Damaged/Wrong Item

Within 48 hours of delivery

Report Other Issues

Within 7 days of delivery

Pickup Availability

Within communicated window

error Timeline Compliance

Failure to adhere to these timelines may result in your request being denied.

local_shipping 5. Return Pickup Fees

Free Pickup

For damaged, defective, or incorrect items

Pickup Fee Applies

₹250 or actual fee (whichever higher) for other approved returns

store 6. Our Role as a Marketplace

GLETR acts as a facilitator to ensure a smooth and fair process for both buyers and Sellers:

  • We mediate disputes between buyers and Sellers regarding returns
  • We ensure that Sellers adhere to the policies stated on our platform
  • In case of disputes, our decision shall be final and binding on both parties

contact_support 7. Questions & Support

Customer Support Team

Email: info@gletr.in

Helpdesk: Available in your account

Phone: [Customer Support Number]

Hours: Mon-Sat, 10:00 AM - 6:00 PM IST

verified

Our Commitment

We are committed to providing a transparent and fair refund process. Your satisfaction is our priority, and we work diligently to resolve any issues you may encounter.

update Last updated: December 1, 2025